Shipping policy
We want to make sure your experience with Ajabu Rugg is seamless from the moment you place your order to the moment your items arrive at your door. Please review our shipping policy below for important details.
1. Order Processing
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Orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays).
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You will receive an email notification once your order has been shipped, along with tracking information (if applicable).
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If you’ve ordered multiple items, they may be shipped separately depending on availability.
2. Shipping Methods & Rates
We offer a variety of shipping options to suit your needs. Shipping costs are calculated at checkout based on your delivery address and the shipping method you select.
Domestic Shipping (within [Country]):
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Standard Shipping: 5-7 business days
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Expedited Shipping: 2-3 business days
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Express Shipping: 1-2 business days
International Shipping:
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We currently offer international shipping to the following countries: [List of countries or regions you ship to].
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International shipping times vary by destination. Typically, it takes 7-21 business days for delivery, depending on the country.
Shipping costs for international orders are calculated at checkout and may vary depending on the destination.
3. Shipping Costs
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Free Domestic Shipping: We offer free standard shipping on orders over [X amount] within [Country].
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For orders below the free shipping threshold, shipping rates will be calculated at checkout based on your location and chosen shipping method.
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International Shipping: Shipping charges for international orders will also be calculated at checkout. Duties, taxes, and other import fees may apply, and customers are responsible for these charges.
4. Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your order. If you haven't received tracking information within 3 business days after your purchase, please contact us at [support@ajaburugg.com].
5. Delays & Issues
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Delays: While we strive to get your orders to you as quickly as possible, sometimes unforeseen circumstances can cause delays. These might include weather conditions, customs clearance, or other issues with our shipping partners.
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If there is a significant delay, please contact our customer service team, and we’ll do our best to resolve the situation.
6. Lost or Damaged Packages
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Lost Packages: If your order is marked as "delivered" but you haven't received it, please check with neighbors or your local postal carrier. If you're unable to locate your package, contact us at [support@ajaburugg.com] within 5 business days of the marked delivery date, and we’ll help resolve the issue.
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Damaged Items: If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging, and we’ll arrange for a replacement or refund, depending on the situation.
7. P.O. Box and APO/FPO/DPO Shipping
We accept orders to P.O. Boxes and APO/FPO/DPO addresses. However, please note that delivery times may be longer for these addresses due to processing times through military postal services.
8. International Orders & Customs Fees
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International orders may be subject to customs fees, taxes, and import duties. These charges are the responsibility of the customer, and we recommend checking with your local customs office for details before placing an order.
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Please be aware that international shipments may be subject to customs delays beyond our control.
9. Address Changes
Once your order is placed, we may not be able to change the shipping address. Please double-check that your shipping address is accurate before confirming your purchase. If there’s an error, contact us immediately at [support@ajaburugg.com], and we’ll do our best to assist you.